Protective Services Manager

Employer: Security Industry Specialists Inc
Location: City San Jose  State CA
Description The Protective Services/GSOC Manager is responsible for reducing risk, responding to incidents and limiting exposure to liability within the client’s Global Safety & Security operations. The Protective Services/ GSOC Manager will partner with the clients Global Safety & Security Management team to enhance the clients Executive Protection, Intelligence and GSOC Operation. The Protective Services/GSOC Manager reports directly to the Director of Operations.

Specific Duties and Responsibilities
Essential Job Functions

• Manage executive protection, intelligence and GSOC operations
• Maintain close coordination, planning, communication and regular direct liaison with the client’s Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, intelligence and GSOC operations and risk management programs
• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
• Create measurable reporting process to include alarm monitoring, incident response, threat and risk assessments and tracking and reporting of performance metrics and other service areas
• Oversee contractual obligations and manage billing within the client’s budget or purchase order authority
• Respond in a timely manner to emergent events, issues, staffing deficiencies and client requests
• Initiate preliminary investigations and write incident reports on all internal personnel issues and complete proper documentation
• Maintain relationships with Federal, State and Local law enforcement and other government agencies in support of private-public partnership initiatives

Additional Job Functions
• Perform other related duties as required

Requirements Minimum Qualifications and Requirements
• Bachelor's Degree in Criminal Justice, Emergency Management, Business Management or related discipline preferred OR any equivalent combination of education, specialized training and/or experience which provides the requisite knowledge, skills and abilities required
• Minimum 8 years of experience in safety and security management, law enforcement and/or military with an emphasis in executive protection, intelligence and GSOC operations
• Must be a strong leader with exceptional organizational, project management and decision making skills
• Demonstrated understanding of best practices in physical security strategies, principles, standards, policies and procedures
• Must have experience and knowledge of various access control platforms, video management systems and incident management applications/software
• Must have experience using quality assurance techniques and strategies to monitor and improve performance and ensure compliance with contractually set Service Level Agreements (SLAs)
• Must have effective time management, communication, technical writing, presentation development, facilitation, and organizational skills
• Must have strong verbal and written communication skills
• Must have impeccable work ethic and high degree of integrity
• Must be technically proficient with common PC/MAC based software and applications
• Must be willing and able to travel domestically and internationally as required

Preferred Qualifications

• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) certifications preferred
• Demonstrated experience developing, implementing and managing Executive Protection programs for C-level executives
• Demonstrated experience conducting in-depth vulnerability, threat and risk assessments preferred
• Previous experience conducting physical security audits to identify vulnerabilities and risks preferred

Security Industry Specialists, Inc.
Private Patrol Operator #PPO 13936
Private Investigator #PI 28063


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